Last updated: 8 October 2026
Items on Nexgino Elements are digital and are delivered instantly, so they cannot be "returned". We still want every purchase to be fair, so you can get a refund in these cases:
You may get a refund when
- The item does not work as described and the author cannot fix it within a reasonable time.
- The item description was clearly wrong or misleading.
- The item has a security problem that the author does not fix.
- You were charged twice for the same item by mistake.
Refunds are not given when
- You changed your mind, bought the wrong item or no longer need it.
- You do not have the skills, server or software needed to use the item (this is listed on the item page).
- You expected a feature that the description does not mention.
- The item was downloaded and the request is made after 14 days from purchase.
How to ask for a refund
- Go to Workspace → Refunds and open a request for the purchase, explaining the problem.
- The author is given a chance to reply and fix the issue.
- If it is not solved, our team reviews the case and decides within 10 working days.
Approved refunds go back to your account balance or to the original payment method, minus any non-refundable payment-gateway charges. The licence for a refunded item ends and you must delete the item.
Contact us
Nexgino Technology Solutions
155, Lenin Sarani, Room 307, 3rd Floor, Nigam Centre, Kolkata 700013, West Bengal, India
Email: info@nexgino.com
Phone: +91 94296 92895
WhatsApp: +91 92301 28456
